Contact

Office Hours

9am – 5pm / Mon – Fri

Acute Ward

03 5728 0255

Aged Care Residence

03 5728 0335: The Acacias
03 5728 0325: Stringybark Lodge

Administration

03 5728 0200          Fax: 03 5728 2288

Email Accounts Payable                     Email Human Resources

Email General Enquiries                    Email Staff Development – Education

52 Sydney Road, Beechworth VIC 3747 (PO Box 20)

Complaints

03 5728 0200          Fax: 03 5728 2288

Email Complaint Liaison Officer          View Procurement Complaint Process

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at www.hcc.vic.gov.au or

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Aged Care Complaints Commissioner

Level 18, 90 Collins Street
(Locked Bag 3, Collins Street East, Vic 8003)
Melbourne VIC 3000

Ph: 1800 550 552

Email: enquiries@agedcarecomplaints.gov.au

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